Golf Service Assistant |
| Employment Type: | Full Time |
| Department: | Turfgrass and Golf |
| Description: | As a member of the Golf Operations team, the Golf Service Assistant will be responsible for performing daily activities at either bag drop (Mystic Rock and The Links). Outside service plays a critical role in the success of the overall golf experience in the eyes of our guests. You will create the first and last impression of the golf operation. The bag drop, staging area, practice areas and the surrounding grounds must be maintained at the optimal level and standards of cleanliness. This includes meeting or exceeding our established standards for associate satisfaction, guest satisfaction (Five Star, Five Diamond service), sales and financial performance. As a Golf Service Assistant, you must act professional at all times, adhere to the resort�s standard operating procedures, and perform superior guest services. |
| Duties: | �Pulling and staging carts every morning neatly.
�Cleaning carts thoroughly throughout the day and maintain cart barn of clutter and garbage; safety.
�Checking the inventory of each cart you pull out; 2 towels, 4 tees, 1 scorecard, 1 pencil, 2 full sand bottles.
�Closing shift pulls carts back in to cart barn safely and neatly.
�Communicating to Golf Operations Leader or Manager of any issues to include carts, guests complaints, associate issues, etc.
�Obtaining tee sheet from pro shop and pull any golf bags from bag room and pre-set on carts prior to guests� arrival.
�Having knowledge of available merchandise (in pro shop), course conditions, rates, hours of operations for golf ops as well as all outlets throughout the resort.
�Communicating often with starter/ranger as to what tee times have arrived, what tee times you are still waiting on, if the first tee is running on time or open.
�Working knowledge of the sport of golf; general terminology.
�Learning and adapting course knowledge with guests and members.
�Ability to handle walk-up golfers or same day call-ins; managing the tee sheet.
�Having knowledge of 2000 acre resort in regards to giving directions to guests.
�Assisting with tournament operations as needed.
�Assisting with outside operations as needed to include Caddiemaster.
�Communicating with golf ops staff and turfgrass staff professionally and clearly using our hand-held two-way radios.
�Communicating effectively with all departments throughout the resort. |
| Qualifications: | �Must be working towards a highschool diploma and/or college degree.
�Ability to read, analyze and interpret general trade and business periodicals.
�Able to be culturally sensitive and effective in a multi-cultural setting.
�Ability to work weekends/holidays, days or nights with flexible hours.
�Valid driver�s license.
�Frequently stands, walks, uses hands, talks or hears. Occasionally sits, climbs, balances, stoops, kneels, crawls or crouches. Regularly lifts up to 25 pounds and occasionally lifts up to 50 pounds.
�Ability to speak professionally to guests, around guests and likewise with all departments at the resort.
�Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking guests or co-workers, the manuals for the equipment the associates may use are in English). |
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